Shipping & Delivery

1. Countries & Regions Served

At this time, OUTRIQ ships exclusively to eligible physical street addresses in the continental United States (the 48 contiguous states plus Washington, D.C.). We are actively working toward expanding delivery to additional countries and international regions in the future.

Areas we do not currently ship to:

• Alaska;
• Hawaii;
• Puerto Rico and U.S. Virgin Islands;
• U.S. territories and military addresses (APO, FPO, DPO);
• Remote or extended-area addresses where carriers cannot provide reliable delivery;
• P.O. Box addresses (a valid physical street address is required for all deliveries).

2. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding federal holidays) following payment confirmation.

Processing time includes verifying order details, carefully packing delicate ceramic items, and staging them for carrier pickup. Order processing time is separate from carrier transit time.

3. Shipping Rates & Free Shipping

OUTRIQ offers simple, transparent shipping rates for eligible continental U.S. orders:

4. Estimated Delivery Time

For eligible continental U.S. orders, estimated transit time is generally 6 to 10 business days after your parcel has been dispatched to the carrier.

Factoring in 1–3 business days for order processing, your total expected delivery timeframe is approximately 7 to 13 business days from the date of order placement. Delivery timeframes are good-faith estimates, not guaranteed delivery dates.

5. Couriers & Delivery Methods

We partner with reputable national carriers including USPS, UPS, and FedEx for standard ground delivery. The carrier is automatically selected based on your destination address, package weight, and box dimensions to ensure the safest and most efficient transit for fragile goods.

6. Order Tracking Availability

Every order dispatched from OUTRIQ includes full end-to-end tracking. As soon as your shipping label is generated and scanned by the carrier, you will receive an automated shipping confirmation email containing:

• Your carrier tracking number;
• A direct tracking link to follow your parcel's progress; and
• Estimated delivery updates.

Please allow up to 24–48 hours after dispatch for the carrier's tracking system to show updated transit scans.

7. Packaging Approach for Fragile Ceramics

Ceramics require exceptional care. We take protective packaging seriously to ensure your pieces arrive intact:

• Individual Wrapping: Each piece is wrapped in protective tissue and multi-layer shock-absorbing bubble wrap.
• Drop & Impact Protection: Boxes are filled with dense, protective cushioning material to eliminate movement during transit.
• Heavy-Duty Boxes: We use durable, crush-resistant double-walled corrugated shipping cartons.
• High-Visibility Warning Labels: Exterior packages are boldly marked with FRAGILE — HANDLE WITH CARE labels on multiple sides.

8. Customs, Duties & International Orders

Because OUTRIQ currently ships exclusively within the continental United States, domestic orders incur no customs duties, import tariffs, or international brokerage fees.

If international shipping is made available in the future, all import duties, taxes, VAT, and customs clearance fees imposed by destination authorities will be the sole responsibility of the customer/recipient.

9. Delivery Delays & Lost Parcels

While the majority of packages arrive within our estimated 6–10 business day transit window, delays may occasionally occur due to severe weather, regional carrier backlogs, or holiday shipping volume.

If your tracking has not updated for more than 5 consecutive business days or your delivery has exceeded the estimated window:

• Email support@outriq.com with your order number.
• We will open a formal trace investigation with the shipping carrier.
• If the carrier confirms the package is lost in transit, we will promptly provide either a free replacement reshipment or a full refund to your original payment method.

10. What To Do If a Parcel Arrives Damaged

If your parcel or ceramic item arrives broken, chipped, cracked, or damaged in transit, do not panic. We never require physical returns of broken ceramic pieces.

Please follow these steps:

• Handle with caution: Do not handle sharp or broken ceramic shards with bare hands.
• Take clear photos: Photograph the broken item, the exterior box (especially if crushed or punctured), the shipping label, and internal packaging.
• Keep the packaging: Keep the box and materials safely until the claim is reviewed.
• Contact us within 7 calendar days: Email support@outriq.com with your order number and photos.

We will either reship a replacement at no cost or issue a refund to your original payment method within 3 to 15 business days. For full details, please review our dedicated Refund & Reshipment Policy.

11. Contact Us