Privacy Policy

1. Introduction & Changes to This Policy

This Privacy Policy explains how OUTRIQ & CO, doing business as OUTRIQ (“OUTRIQ,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects your personal information when you visit https://outriq.com (the “Site”), create an account, purchase products, contact our support team, or otherwise interact with our services.

We may update this Privacy Policy periodically to reflect changes in our operational practices, services, or legal obligations. When changes are made, we will update the Effective Date at the top of this page. Your continued use of the Site after revisions become effective indicates your acknowledgment of the updated policy.

2. Personal Information We Collect

We collect personal information depending on how you interact with our Site and services:

3. Payment Processors & Card Security

All payments made on OUTRIQ are processed by independent, PCI-DSS compliant third-party payment gateways and processors.

OUTRIQ does not store, retain, or have access to your full credit or debit card number, expiration date, CVV/security code, or bank account credentials on our servers.

Payment information is encrypted and transmitted directly to the payment processor. We receive only tokenized payment identifiers and confirmation that the transaction was authorized, settled, or declined.

4. Delivery & Logistics Providers

To fulfill and deliver your orders, we share strictly necessary delivery information with our trusted third-party carrier and logistics partners (such as USPS, UPS, and FedEx).

Shared delivery data is limited to:

• Recipient name and physical street delivery address;
• Recipient contact phone number or email (for delivery exception notices and tracking updates); and
• Parcel dimensions, weight, and tracking identifiers.

Our delivery partners are authorized to use this data solely for routing, sorting, and completing the physical delivery of your parcel.

5. Analytics & Site Optimization

We use web analytics tools to understand how visitors interact with our Site. These tools collect pseudonymized, aggregated information including:

• IP addresses (anonymized/truncated where required by law) and approximate geographical region;
• Device type, operating system, and browser version;
• Pages visited, time spent on pages, navigation pathways, and referral sources; and
• Cart activity, search queries, and conversion metrics.

We use this aggregated data to troubleshoot technical errors, improve navigation, evaluate catalog demand, and enhance overall site speed and functionality. We do not sell analytics data to third parties.

6. Marketing Emails & Communications

If you subscribe to our newsletter or opt in during checkout, we may use your email address to send promotional updates, announcements about new ceramic collections, and exclusive discounts.

• Opting Out: Every promotional email includes an intuitive, single-click Unsubscribe link at the bottom. You can opt out of promotional emails at any time.
• Transactional Communications: Unsubscribing from marketing emails will not stop essential transactional communications, such as order receipts, shipping confirmations, delivery notices, or responses to customer service inquiries.

7. Cookies & Local Storage

We use cookies, web beacons, and local storage technologies to provide essential site functionality and analyze performance:

• Essential Cookies: Required for fundamental features such as maintaining your shopping cart, session security, and language/currency preferences.
• Analytics Cookies: Help us measure site traffic, popular products, and technical performance.

OUTRIQ does not sell personal information or cookie data in exchange for monetary value.

You can configure your web browser to block or alert you about cookies. Please note that disabling essential cookies may impact certain features of our Site, such as the checkout process and cart retention.

8. Data Retention & Deletion Processes

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

• Account Data: Retained for the lifetime of your active account. If you request account closure or deletion, your account identifiers are removed within 30 days.
• Order & Financial Records: Order records, transaction timestamps, and invoice data are retained for statutory legal, accounting, tax audit, and dispute resolution purposes (typically up to 7 years in accordance with applicable commercial and tax law).
• Customer Support Inquiries: Support messages and broken-ceramic claim submissions are retained for up to 2 years to ensure consistent service and carrier claim documentation.

When the applicable retention window expires or a verified deletion request is processed, your data is either securely erased from active systems or irreversibly anonymized for statistical reporting.

9. Your Privacy Rights

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:

• Right to Know / Access: The right to request details regarding the categories and specific pieces of personal information we have collected about you.
• Right to Rectification: The right to request correction of inaccurate, incomplete, or outdated personal information.
• Right to Deletion: The right to request erasure of your personal data, subject to legal, tax, and regulatory retention requirements.
• Right to Data Portability: The right to obtain a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Non-Discrimination: We will never discriminate against you, deny products, or charge different prices for exercising any of your privacy rights.

10. Contact Method for Privacy Requests

To exercise any of your privacy rights, request data deletion, or ask questions about our data practices, please contact us:

For security and fraud prevention, we may take reasonable steps to verify your identity before processing your request (such as confirming your request via the email address associated with your account or order history). We respond to verified privacy requests within 30 days or within statutory deadlines required by applicable law.